Diana P. Warnick
Learning Design
e-Learning
On this page you'll learn about my e-learning development skills through the deliverables you'll find below. You'll find that I love visual design and creating highly interactive courses with scenarios woven throughout.
Featured Project
Articulate 360 Storyline Course for WorkGuard Advocates
Client Conversion Basics: Initial Phone Screening - Jurisdiction
Audience:
New paralegals at WorkGuard Advocates, a Utah-based workers’ compensation law firm. They may or may not have previous paralegal experience, but they do have administrative assistant experience, including moderate computer skills. They are usually between the ages of 25-45, but can be as young as 21 or older than 45 with the right experience.
Business Problem:
WorkGuard Advocates' new paralegals were not retaining the information they learned during their two-week 1:1 training period. Even with a phone screening script and job shadowing, they often had questions when on calls. This resulted in putting potential clients on hold and interrupting their supervisors' workflow. This negatively affected overall productivity as well as client conversion rates.
Business Goal:
New paralegals will have an average monthly rate of 6 client conversions from 50 follow-up calls over a period of 6 months.
Solution:
The needs analysis showed that some non-training solutions were needed as well as 10 e-learning modules and two job aids. What you see in this portfolio is one module out of ten in a series called Client Conversion Basics. It trains new paralegals in how to use phone screening scripts for client conversion and gives them practice in making decisions while using the scripts.
Process:
I used the ADDIE and SAM models from start to finish on this project. I completed a needs analysis, using action mapping, focus groups, surveys, on-the-job observations, and learner and task analyses. I then created a design document, project timeline, project plan, etc. From there I iteratively designed the e-learning modules in collaboration with SMEs. This process was repeated in the development stage.
Select the image or the button below to view the Storyline course. Select a button below to view the applicable design deliverables and job aid.
Tools Used:
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Articulate Storyline 360
Highlights:
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Striking visual design
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Gagne's nine events
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Visual communication
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Three branching scenarios, a continuous scenario, and mini-scenarios
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Freeform knowledge checks, Zoom regions, a light box, motion paths, and more
Finally, the courses were given to the client to put in their LMS. After enough time had passed, we met to evaluate the learning solution. Due to problems with implementation, we did not get a true evaluation of the project's impact. However, I did make plans using Kirkpatrick's levels of evaluation. Level 2 includes a knowledge check and a performance-based assessment with 5 scenario-based quiz questions. Level 3 includes a supervisor using a rubric or checklist while shadowing the new paralegal's phone calls during training and at the three- and six-month marks. It also includes a supervisor checking the paralegal's client conversion rates each month and checking in with the person if numbers are low two months in a row.
Articulate Rise 360 Course for Sprouts' Garden Supply
Winter Sowing Basics
Audience:
New employees at Sprout’s Garden Supply. There is no upper age limit, but employees must be able to meet the physical demands of the job with reasonable accommodations. They can be as young as 16. Most employees are 20-40 years old, have completed high school and some college. They have at least basic computer skills. They have at least basic gardening knowledge and skills and an interest in learning more.
Problem:
Sprouts' Garden Supply's new employees need training on Winter Sowing, so they can advise customers on products to buy and help increase sales.
Goal:
Sales during the off-season months of November-March will increase at a monthly average of 10%, due to knowledgeable associates helping customers purchase supplies for winter sowing.
Solution:
An e-learning course with scenarios that teaches new employees the basics of how winter sowing works. A job aid that would be both mailed to customers and used in the store as associates assist customers.
Process:
I followed the ADDIE and SAM process throughout this project. I began with a needs analysis, which culminated with a design document. Next I began building the course, creating alpha, beta, and gold versions, and getting feedback for each iteration. I planned for evaluation of this project from the beginning using levels 2 and 3 of Kirkpatrick's model of evaluation. Level 2 included 6 ungraded knowledge checks throughout and 5 scenario-based quiz questions at the end. Level 3 included observations with a checklist or rubric, sales numbers for winter sowing supplies, and customer reviews. See my design document for more details.
Select the image or button below to view the Rise course. Select a button below to view the applicable design deliverables and job aid.
Tools Used:
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Articulate Rise 360
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Canva
Highlights:
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Visually immersive.
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Step-by-step instructions with photographs.
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Multiple, intentional click-to-reveal interactions per lesson.
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Scenario block and scenario-based questions throughout.
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Canva images to enhance visual communication.
Articulate Rise 360 Course with Storyline Block for Keithston Medical Center
Electrical Safety for Nurses
Audience:
All nurses at Keithston Medical Center. They’re all comfortable with technology, as they use it on a daily basis. Most run in age from 26-45, but some are as young as 22 or as old as 60.
Problem:
With recent staff turnover, the clinical engineering department at Keithston medical center has gotten behind on preventative maintenance. Unfortunately, a piece of medical equipment malfunctioned while in use and there was a small fire in a patient’s room. Luckily, the fire was put out quickly and no harm was done. However, more training is needed to ensure that a fire doesn’t happen in the first place. This training will inform nurses of their part in electrical safety by training them on quick procedures to follow to prevent electrical safety issues.
Goal:
Keithston Medical Center will pass safety inspections including 100% compliance with electrical safety training by June 1, 2024.
Solution:
In this Rise course I built in scenario-based knowledge checks as well as an immersive 360 degree hospital room within a Storyline block. These features give nurses the opportunity to practice safety procedures and decision-making while on the job. I also created a job aid that reminds nurses of the procedures for handling defective electrical equipment.
Process:
I followed the ADDIE and SAM process throughout this project. I began with a needs analysis, which culminated with a design document. Next I began building the course, creating alpha, beta, and gold versions, and getting feedback for each iteration. I planned for evaluation of this project from the beginning using levels 2 and 3 of Kirkpatrick's model of evaluation. Level 2 included 4 ungraded knowledge checks throughout and 5 scenario-based quiz questions at the end. Level 3 included periodic observations with a checklist or rubric and course completion rates to pass the safety inspection. See my design document for more details.
Select the image or button below to view the Rise course. Select a button below to view the applicable design deliverables, the Storyline block by itself, and the job aid.
Tools Used:
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Articulate Rise 360
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Articulate Storyline 360
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an online 360 degree AI image generator
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Canva
Highlights:
Storyline Block:
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360 degree room Storyline block
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lightboxed slide with a slider and text and number variables
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lightboxed slide with a vertical accordion
Rise Course:
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Step-by-step instructions with images
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Intentional click-to-reveal interactions
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Scenario block and scenario-based questions throughout
Work with me:
Select a button, link, or icon to get in touch.
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